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Noticeboard

Important Changes to ordering repeat prescriptions

from 1st January 2019

From 1st January 2019 we will no longer be able to accept requests for repeat prescriptions by telephone.  Please help the Practice by registering asap and ordering your repeat prescriptions by our preferred option, online via our website www.foyers medicalcentre.co.uk or by handing in or posting your repeat prescription slip to the surgery.  These are the only ways we will be taking any orders for medication after the 1st January 2019

If you are having problems registering with the online service, please contact the surgery and we can offer you a time and date to pop in, and one of the Practice team can talk you through the straight forward process.

Many thanks

 

 

 

RESULTS

If you wish to call regarding results - please call after 2pm.  Many thanks


Repeat Medication 

Whenever possible, please order online using the prescriptions tab on this website, or hand in or post your repeat prescription slip.

Please allow at least 2 working days from ordering to collecting your medication.


 

Loch Ness & Strathnairn Medical Practice is proud to be and accredited teaching Practice

We are delighted to have Medical students, Junior Doctors, and Registrars, working alongside the GP’s in the Practice.

If you do not wish to be seen by a trainee or have one present during a consultation, please inform the Reception staff.   Many thanks. 


 

EBOLA and other Viral Haemorrhagic Fever infections

Public Health has requested that we ask anyone who has travelled in the last 21 days from an at risk area for Ebola/Viral Haemorrhagic Fever infections to telephone first for any appointment so their risk can be assessed, if they wish to see a doctor or visit the Medical Centre. Even if you have travelled to the Medical Centre you should still return home and then telephone, if you have travelled in the last 21 days from an at risk area for Ebola/Viral Haemorrhagic Fever infections.

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Policy

Privacy Statement

Foyers Duty of Candour Report

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with General Data Protection Regulations, the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.  Please see our full privacy statement below:

Riverside, Foyers and Cromarty Medical Practices' Privacy Statement

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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