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Noticeboard

Important Changes to ordering repeat prescriptions

from 1st January 2019

From 1st January 2019 we will no longer be able to accept requests for repeat prescriptions by telephone.  Please help the Practice by registering asap and ordering your repeat prescriptions by our preferred option, online via our website www.foyers medicalcentre.co.uk or by handing in or posting your repeat prescription slip to the surgery.  These are the only ways we will be taking any orders for medication after the 1st January 2019

If you are having problems registering with the online service, please contact the surgery and we can offer you a time and date to pop in, and one of the Practice team can talk you through the straight forward process.

Many thanks

Training Days

Our next training day will be on Wednesday 14th November.  We will be closed from 1pm that day, re-opening as normal at 9am on the 12th.  NHS24 will be covering our Practice area from 1pm.  Please phone 111 should you wish advice or need to see a GP.  Always phone 999 in an emergency.

 

RESULTS

If you wish to call regarding results - please call after 2pm.  Many thanks


Repeat Medication 

Whenever possible, please order online using the prescriptions tab on this website, or hand in or post your repeat prescription slip.

Please allow at least 2 working days from ordering to collecting your medication.


 

Loch Ness & Strathnairn Medical Practice is proud to be and accredited teaching Practice

We are delighted to have Medical students, Junior Doctors, and Registrars, working alongside the GP’s in the Practice.

If you do not wish to be seen by a trainee or have one present during a consultation, please inform the Reception staff.   Many thanks. 


 

EBOLA and other Viral Haemorrhagic Fever infections

Public Health has requested that we ask anyone who has travelled in the last 21 days from an at risk area for Ebola/Viral Haemorrhagic Fever infections to telephone first for any appointment so their risk can be assessed, if they wish to see a doctor or visit the Medical Centre. Even if you have travelled to the Medical Centre you should still return home and then telephone, if you have travelled in the last 21 days from an at risk area for Ebola/Viral Haemorrhagic Fever infections.

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Comments & Complaints


commentsComments, suggestions or complaints The doctors and staff of our Practice strive to give to our patients the highest possible standards of care, and to act quickly if problems arise. If you have any comments, suggestions, or complaints about any aspect of the service we provide, please bring this to our attention as soon as possible to allow us to address your concerns and if necessary conduct a full investigation.


In the first instance please contact Drs Gregor or Lesley Mackintosh, either in writing or in person, they will be happy to discuss the matter with you. Please also see our leaflet Practice Complaints Procedure.


The Scottish Public Services Ombudsman


The procedure for making a complaint against the NHS in Scotland is described in the leaflet Making a Complaint about the NHS.


The ombudsman has published a booklet that describes the process behind bringing your complaint to the ombudsman 


If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman and there are instructions for doing this on the SPSO website.

 
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