A New Way of Operating during the COVID-19 Pandemic
Coronavirus has changed the way health services work. GP Practices are open, and have been throughout the pandemic, but services are being delivered differently.
If you think you need and appointment, please contact us. It may be something that you can safely manage yourself, so you may want to get advice from the NHS Inform website, or your local pharmacist, before getting in touch.
Most appointments are carried out over the phone, or through NHS Near Me, but if you need a physical examination, you'll need to see a clinician in person. Practice staff will let you know the options available to you when you call.
If you have a face-to-face appointment, the practice may look a bit different, but please follow the guidance to help reduce the risk of infection.
These changes are in place to protect you, your family and staff. Thank you for your patience and understanding. For more information please visit nhsinform.scot/gp.
A useful video is available at:
Please telephone 01456 486224 to make an appointment to see the doctor. You may see any of the doctors in the Practice when they are available. If you have a preference, please say so when making an appointment.
Regular appointments are available between 6pm and 6.30pm – please contact the Practice should you require an appointment after 6pm.
Please assist our receptionists when you are asked for what may seem like personal details – the information is to help the doctor, nurse or healthcare assistant who is going to be dealing with your problem. All staff are bound by confidentiality protocols.
This video explains why.
It is important that you inform us if you cannot attend an appointment as soon as possible, so we can offer it to someone else. Please see our leaflet on Your Rights and Responsibilities as a Patient.
If you need to be seen within 24 hours please say so. We aim to ensure all patients who need an appointment to see a doctor within 24 hours will be offered one.
Urgent medical attention
If you wish to see the doctor urgently please telephone 01456 486224 between 8.00 am and 6.00 pm, Monday to Friday. A Practice Doctor is available to respond as soon as possible if you require medical attention urgently.
If you find you are answered by an answering machine, please leave your name, address, telephone number and brief message recorded on it, as the doctor on call will be automatically paged and he or she will respond as soon as possible.
There is ample parking and suitable access for patients with a disability, with a wheelchair ramp at the entrance to the Medical Centre and toilet facilities with wheelchair access. Our staff will assist any person with a disability who wishes access to our services.
Under our contract with NHS Highland we provide a range of services to our patients, including:
The practice provides a full range of ‘essential’ and ‘additional’
Additionally we provide the following enhanced services:
Alcohol Brief Interventions
Chronic Pain monitoring
Deep Vein Thrombosis
Near Patient Testing
Doctor Extended Hours
Routine 15 minute consultations
Urgent on the day appointments
Chronic disease consultations and reviews
Completion of medical records
Investigations to aid diagnosis and treatment monitoring including venepuncture, ECG, Spirometry and anticoagulation monitoring.