Access to Medical Records

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. 

If you wish to put a complaint in writing via email, please contact the practice on the following address: nhsh.GP55747-admin@nhs.scot

Alternatively, you can submit a complaint in writing to: The Practice Manager, Loch Ness East & Strathnairn Medical Practice, The Medical Centre, Foyers, Inverness, IV2 6YB.

Further written information is available regarding the complaints procedure upon request.