Loch Ness East & Strathnairn Medical Practice

The Medical Centre, Foyers, Inverness, IV2 6YB

Telephone: 01456 486 224


Sorry, we're closed

Patient Advice, Support and Services

The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

The Patient Advice and Support Service will:

  • Help clients understand their rights and responsibilities as patients
  • Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
  • Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
  • Work with the NHS to use feedback to improve NHS service provision.

The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.

How to contact the Patient Advice and Support Service

The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau.  You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/

Related publications:

Patient Advice and Support Service (PASS) leaflet

Patient Advice and Support Service briefing sheet

National Domestic Violence Helpline: 0808 2000 247

https://www.nationaldahelpline.org.uk/NSPCC helpline: 0808 800 5000

Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk

YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk

ICON: Babies cry: You can cope. http://iconcope.org/SafeLives

Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19

Active Health

The Active Health project aims to support people to become more active as a way of improving health & wellbeing. This person centred project works with anyone registered with GP practices who would benefit from being more physically active. People can self-refer or be referred by a member of staff at the practices. At this time, they are working mainly by “Near Me” Video call or phone appointments.


Active Health Flyer

Active Health Summary

The British Liver Trust Team

The British Liver Trust team in Scotland are delighted to present our new information poster, which details our services available, and contact details.

BLT Information Poster

The Cancer Support Worker Service

The cancer support worker can offer support for non -medical concerns you may have.  Based on these concerns, the support worker will create a plan of care with you, and can signpost you to trusted information and services which may be helpful.

Cancer Support Poster

Beating the Blues

Beating the Blues is an online treatment programme that uses Cognitive Behaviour Therapy (CBT) techniques to help you manage your stress, low mood, anxiety and depression. The programme is easy to use and consists of 8 sessions. You can complete the programme at your own pace at home or at a community venue.

Beating The Blues Patient Information Leaflet

Comradeship Circles

Have you or your partner ever served in the armed forces?

Comradeship Circles could be for you. Connect with a group of other armed forces veterans and form new friendships through a weekly phone call. It’s for any veteran of the British Armed Forces aged 50 or over, or their partners.

Comradeship Circles Poster

Rheumatoid Arthritis

Does CBD oil really help treat rheumatoid Arthritis?


Maggie’s Highlands

Maggie’s Highland Virtual Program

Opening Times

  • Monday
    08:00am to 01:00pm
    02:00pm to 06:00pm
  • Tuesday
    08:00am to 01:00pm
    02:00pm to 06:00pm
  • Wednesday
    08:00am to 01:00pm
    02:00pm to 06:00pm
  • Thursday
    08:00am to 01:00pm
    02:00pm to 06:00pm
  • Friday
    08:00am to 01:00pm
    02:00pm to 06:00pm
  • Saturday
  • Sunday