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We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. 

If you wish to put a complaint in writing via email, please contact the practice on the following address: nhsh.GP55747-admin@nhs.scot

Alternatively, you can submit a complaint in writing to: The Practice Manager, Loch Ness East & Strathnairn Medical Practice, The Medical Centre, Foyers, Inverness, IV2 6YB.

Further written information is available regarding the complaints procedure upon request.